HCL Tech recruitment for Process Associate.
Kickstart Your Career with HCL: Exciting Opportunity in E-Mail Support at a Global Tech Giant
In today’s competitive job market, finding the right opportunity that not only matches your skills but also offers long-term career potential can be challenging. That’s why HCL, one of India’s top IT service providers, has opened an exceptional opportunity for graduates to build a promising career in customer support with one of the world’s leading American search engine corporations. This isn’t just another job opening—it’s a chance to begin your professional journey with a globally respected brand while gaining hands-on experience in email support and order management.
🌐 About the Role
HCL is hiring Process Associates for a full-time position focused on email support. This role is tailor-made for non-technical graduates who possess excellent communication skills and are passionate about delivering high-quality customer service.
The selected candidates will be placed at the client site in Unitech Signature Tower, Gurugram (Gurgaon). The job follows a 24/7 shift schedule with 5 working days and 2 rotational offs, making it ideal for individuals who are adaptable and comfortable with flexible timings.
| Position | Process Executive |
| Employment Type | Work from office |
| Education Required | BA, BCOM, BBA Graduates |
| Experience Required | Fresher |
| Duration | Permanent |
| Job Location | Gurugram, India. |
✅ Who Can Apply?
This opportunity is open to graduates and postgraduates from any stream, except those with technical degrees (B.Tech, B.E., BCA, B.Sc IT, etc.). If you’re from a background such as B.Com, B.A, B.Sc (non-technical), BBA, BMS, or even BHM, this could be your stepping stone into the corporate world.
Immediate joiners are preferred, so if you’re job-ready, you can hit the ground running!
💼 What Does the Job Involve?
As a Process Associate in E-Mail Support, your core responsibility will be to handle customer queries and manage orders via email. Unlike voice-based roles, this position focuses on written communication, making it ideal for candidates with strong grammar and composition skills.
Here’s what your day-to-day work might include:
Responding to customer inquiries through well-crafted, polite, and professional emails.
Handling order management tasks with precision—processing, validating, and monitoring customer orders.
Ensuring all transactions comply with company and client policies.
Using internal tools and databases to update order and payment details.
Working collaboratively with multiple internal teams to ensure end-to-end order fulfillment.
You’ll also be expected to maintain high standards of professionalism, manage time effectively, and show ownership of your assigned responsibilities.
🌟 Why Choose This Role?
Client Exposure: Work directly with an international tech giant, learning industry standards in communication and customer engagement.
Career Growth: Gain valuable experience in customer service, process management, and internal operations that can pave the way for future roles in client relations, team leadership, or even HR.
Skill Development: Hone your email writing, problem-solving, and analytical skills. Learn to work across multiple systems and departments, building your confidence and corporate etiquette.
Inclusive Work Environment: Join a workplace that values collaboration, diversity, and continuous learning.
📌 Skills You’ll Need
To succeed in this role, here are some essential and preferred skills:
Excellent written and verbal communication in English
Team-oriented mindset with the ability to work collaboratively
High level of professionalism and situational awareness
Proactive attitude with minimal supervision needed
Good organizational skills and time management
Having order management experience will be an added advantage, but even freshers with the right mindset and communication skills are encouraged to apply.
📍 Location & Work Culture:
The job is based in Gurgaon (Gurugram) at the Unitech Signature Tower—a prime corporate hub offering a professional work environment, modern infrastructure, and excellent connectivity.
The work culture at HCL is known for being collaborative and supportive. You’ll be part of a team that values not only customer satisfaction but also employee growth and development.
🎯 Selection Process:
Shortlisted candidates will be contacted via phone. Since the role is for immediate joiners, the recruitment process will be fast-tracked, ensuring minimal delay between selection and onboarding.
🧑🎓 Education Eligibility:
You’re eligible to apply if you’ve graduated in any non-technical field, including:
BBA / BMS, BHM / B.Pharma / BHMS / BVSC B.Sc (non-IT) B.A / B.Com
This is a great fit for freshers looking for their first break in a reputed organization.
📝 Final Thoughts
If you’re a recent graduate looking to gain corporate experience, this HCL opportunity is the perfect place to begin. It offers a structured environment, global exposure, and the chance to develop real-world skills that are relevant across industries.
Whether you’re exploring your career options or eager to kickstart your journey in customer service and operations, this role promises both learning and growth.
How To Apply:
- Start by carefully reading through all the job-related details shared on this page.
- Continue scrolling and tap the “Click here” button to proceed.
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- Fill in your personal and professional details as per the instructions on the site.
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