Wipro recruitment for Associate L1 position Check now!

Wipro recruitment for Associate L1 position

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting, dedicated to crafting forward-thinking solutions for complex digital challenges. With a comprehensive suite of offerings across consulting, design, engineering, and operations, Wipro empowers clients to turn ambitious ideas into reality while building resilient and sustainable enterprises. Operating in 65+ countries with a team of over 230,000 professionals and collaborators, Wipro remains committed to driving growth and positive impact for customers, employees, and communities in a rapidly evolving digital landscape.

Job Overview:

• As a Customer Service Representative, your primary responsibility is to manage incoming customer calls in a professional and courteous manner. You will be expected to address inquiries and resolve issues efficiently, ensuring that every customer interaction results in a positive and thorough resolution. Timely and accurate handling of all concerns is critical to maintaining service standards and enhancing customer satisfaction.
• One of the most essential traits in this role is demonstrating patience throughout all interactions. Whether the customer is frustrated or simply seeking information, maintaining a calm, pleasant, and professional demeanor is key. You should consistently display active listening skills, paying close attention to customer needs and concerns. By showing empathy and understanding, you not only resolve issues but also build a strong rapport and foster trust with the customer.
• When appropriate, you will also identify opportunities to offer additional products or services that may benefit the customer, contributing to business growth and customer retention.
• Accurate documentation is an important aspect of this role. You are required to create detailed, error-free notes and updates in the call tracking system. Each interaction must be logged appropriately, with attention to detail and adherence to account documentation standards. This ensures continuity of service and a reliable record of customer interactions.
• Your performance will also be measured against defined Key Performance Indicators (KPIs) set by the client or employer. These metrics may include response time, call resolution rate, customer satisfaction scores, and accuracy in documentation. Meeting or exceeding these KPIs is essential to delivering a consistent level of service excellence.
• Additionally, you are encouraged to actively participate in team meetings, training sessions, and feedback initiatives aimed at improving the overall quality of customer support and business outcomes. Continuous improvement is a core part of the role, and your input can help shape a better service experience.
• In summary, this role requires a blend of communication skills, product knowledge, problem-solving abilities, and a customer-first mindset to deliver high-quality service that meets both customer expectations and company goals.

Required Skills:

• To excel in a customer service role of this nature, candidates should possess a combination of educational background, interpersonal strengths, and technical skills. A minimum qualification of a high school diploma or equivalent is generally required, though a bachelor’s degree in any discipline can be an added advantage, especially in enhancing communication and analytical capabilities.
• Strong verbal and written communication skills are essential. The ability to listen actively, understand customer concerns, and respond with clarity and empathy is critical in ensuring positive customer experiences. Patience and professionalism must be demonstrated in all interactions, regardless of the nature of the customer’s inquiry or demeanor.
• Problem-solving and critical thinking skills are equally important, as the role involves resolving diverse customer issues efficiently. The ability to stay calm under pressure, think on your feet, and provide accurate solutions is highly valued.
• Candidates must also be detail-oriented, especially when documenting customer interactions in the system. Proficiency in using call tracking tools, CRM platforms, or database software is desirable. Basic computer literacy, including typing skills and familiarity with MS Office applications, will further support daily tasks.
• A good understanding or willingness to learn about the company’s products and services is necessary to provide accurate support and identify opportunities for offering relevant solutions or upgrades to customers.
• Additionally, the ability to work independently while being a cooperative team member is crucial. Meeting Key Performance Indicators (KPIs) such as response time, resolution rates, and customer satisfaction scores is expected.
• A customer-focused mindset, adaptability to change, and a willingness to participate in ongoing training and feedback processes round out the core requirements for this position. Candidates who are enthusiastic, empathetic, and committed to delivering excellent service are well-suited for this role.

Eligibility Criteria:

• Any Graduate.

How To Apply:

• Start by carefully reading through all the job-related details shared on this page.
• Continue scrolling and tap the “Click here” button to proceed.
• You’ll be redirected to the official application page via the provided “Apply” link.
• Fill in your personal and professional details as per the instructions on the site.
• Before submitting, review all entered information to ensure accuracy and completeness.

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